Service Restoration – Charlotte, NC

Job Description

We are looking for a strategic account manager to play a critical role in building relationships with significant clients. A deep network in the assisted living, property management, hospitality, education, or medical field is key as we will be setting up pre-loss plans for facilities and ensure they have a plan in place prior to any emergency or disaster. Having the ability to reach out and have a warm handoff is key for this position. Our ideal candidate should ensure client satisfaction and be able to identify new opportunities to increase commercial client commitments and commercial jobs.

As a Strategic Account Manager, you will represent our company and interact with major clients.

If you have excellent communication skills with a customer service attitude, we would like to meet you.

Ultimately, you should be responsible for achieving business development quota and strategic account management for all current and existing commercial clients


  • Manage commercial key accounts to standards established by (the employer)
  • Achieve assigned strategic account objectives
  • Establish strong, long-term commercial client relationships
  • Communicate with commercial clients on regular basis and provide messaging in line with company direction
  • Suggest solutions and innovative ideas to meet commercial needs
  • Handle complaints and problems in a timely and effective manner
  • Act as the liaison between key commercial clients and internal teams
  • Identify and approach new potential strategic commercial clients
  • Public Relations and involvement with key industry organizations
  • Monitor business development performance metrics
  • Prepare monthly, quarterly and annual reports and forecasts to the standards of (the employer)
  • Complete emergency-disaster plans for all commercial clients to the standards of the commercial program and (employer)


  • Minimum 5 years proven work experience as a strategic account manager or key account manager
  • Solid business development experience in B2B environment
  • Hands on experience with CRM software and account management systems, including the commitment to become very efficient with the program software and APP’s
  • Understanding of business development performance metrics 100% results based
  • An ability to address commercial client requests in a timely manner
  • Excellent communication and interpersonal skills with an aptitude for building strong commercial client relationships
  • Strong negotiation skills with a solution focus, not a problem based solving attitude
  • Provide new commercial clients from their own developed network of building and facility owners and managers
  • Ability to pass a background check and motor vehicle check.
  • A current, valid drivers license and clear driving record.


Competitive compensation and benefits package for each qualified selected position

Job Type:



$50,000.00 – $65,000.00 per year