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General Manager-Marketing (Disaster Restoration)

Service Restoration Inc – Cedar Rapids, IA

Job Description

Qualified candidates will be responsible for managing field office personnel; logistics; equipment and consumable usage; and vehicle assignments and maintenance. Additionally, this position is responsible for reviewing and approving time entries that impact job costs and billing, controllable costs, direct and overhead costs; COGS; and labor costs. This position manages area scheduling, staffing, overtime, and review of timekeeping and personnel time off requests. This position may be called to oversee large losses that require additional management and supervision.

 

  • Experience in Damage Restoration Industry
  • Marketing
  • Door-to-Door and Referred Work
  • Daily Route
  • Follow-up with Plumbers
  • Contacts with Fire Departments,
  • Heavy relationship Building
  • Creative, Marketing Material, Generating Leads, Community involvement, volunteer, Business interaction, Chamber of Commerce, Law enforcement, Crime scene/trauma, fire/smoke, hotels, property management/apartments, residential, commercial
  • Minimum 5 years relevant branch management experience preferably in mitigation and/or restoration/construction/residential & commercial insurance industry.
  • Bachelor’s degree or technical/vocational education preferred.
  • Ability to multi-task flawlessly.
  • Ability to think analytically with focus on problem solving.
  • Excellent written, and verbal communication skills with all levels of staff.
  • Effective leadership, motivational, and organizational skills.
  • Ability to multi-task, plan and organize time.
  • Computer skills (Outlook, MS Excel, Word, PowerPoint); Estimating and project management software (Xactimate, JobDocs, TSheets, Quickbooks)

Responsibilities

  • Communicate professionally with customers, subcontractors, employees and insurance companies
  • Coordinate and manage multiple residential, commercial, industrial and institutional projects of various complexities simultaneously
  • Run multiple small and large mitigation jobs. hands-on as needed
  • Provide technical explanations to clients, adjusters, consultants and others
  • Meet with estimators and superintendents regularly to ensure accuracy of all work being performed and regular contact with customers is maintained
  • Visit job sites as necessary to ensure quality
  • Schedule daily work orders submitted from the estimators and project managers for restoration, contents and light rebuilds and ensure staff capacity
  • Provide constructive feedback and direction to complete tasks on time and within budget
  • Ensure all work crews are appropriately staffed, trained, and uniformed
  • Meet with municipal inspectors and secure needed permits as required
  • Monitor local applicable regulations and laws regarding all areas of business and compliance
  • Implement site-specific safety plans and enforce OSHA training and requirements are met
  • Oversee all moisture mapping for water losses.
  • Coordinate after-hours emergency services as directed, including board-ups, water damage, fire and smoke damage, and vandalism
  • Respond to emergencies including after hour responses as necessary
  • Develop and manage a sustainable contents operational process
  • Ensure warehouse is sufficiently stocked with necessary supplies and equipment
  • Attend sponsored operations and safety training courses
  • Qualify subcontractors and complete vendor packages
  • Conduct regular assessments of staff performance

Other duties as assigned

  • Manage daily logistics and job assignments of field personnel and equipment
  • Implement and monitor on-site safety plans
  • Coordinate daily needs with temp staffing companies and permanent hires
  • Coordinate job starts and schedule appointments with customers and clients
  • Ensure warehouse is appropriately stocked with necessary supplies and equipment
  • Handle customer concerns that pertain to quality of work or performance of employees
  • Schedule and ensure vehicle maintenance is performed
  • Complete accident, injury, & incident reporting forms
  • Set the estimator/production on call schedule
  • Work as a team with local and national operations to promote customer satisfaction, sales growth, and the success of the entire organization.
  • Comprehensive understanding of customer service, principles and practices
  • Work under time constraints to meet specific timelines or deadlines
  • Attend operations and safety training courses as required

Qualifications

  • Sense of urgency, professional appearance and demeanor, positive attitude, and strong work ethic
  • Minimum 5 years’ experience with restoration, cleaning, and/or applicable construction industries on commercial, industrial, and/or institutional projects, or equivalent
  • Experience with site-specific safety plans
  • Knowledge of DOT requirements
  • Eligible to operate a motor vehicle per vehicle policy
  • Experience operating vehicles up to 26,000 GVW and operating truck-trailer combinations strongly preferred
  • Proficient with Microsoft Office programs (Outlook, Excel, and Word)
  • Proficient with restoration industry management system (JobDocs, Xactimate, TSheets, Quickbooks), or equivalent
  • Willing to work nights, holidays and weekends when necessary or requested
  • Ability to travel periodically without restriction

Requirements

  • Working knowledge of building codes and regulatory agencies required
  • IICRC certification or ability within 30 days required
  • Damage Project Management experience required
  • Construction Project Manager experience preferred
  • Extensive knowledge of construction and Restoration trades preferred
  • Hazardous material identification ability, including asbestos, lead paint, mold and IICRC unsanitary water categories 2, 3, and Special Situations strongly preferred
  • Familiarity of Material Safety Data Sheet (SDS) use preferred
  • Satisfactory completion of OSHA Construction 30 hour course preferred
  • Valid EPA Lead RRP Certified Renovator license preferred
  • Experience in insurance related to restoration and construction, preferred
  • PMP preferred
  • Bachelor’s degree in a related field, preferred

Restoration Project Manager

$500,000 single project capability

$1,000,000+ aggregate project capability

Construction Project Manager

$750,000 single project capability

$1,000,000+ aggregate project capability

Training and experience with the following

  • Water Damage
  • Fire Damage
  • Contents Damage
  • Trauma Site Handling

Job Type

Full-time

Salary

$42,000.00 – $60,000.00 per year

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