Service Restoration – Bloomington, MN

Job Description

This position is primarily responsible for coordinating the job estimate in a manner that will be profitable to the company as well as legitimate to the insurance or payment providers and fair to the customers. The estimator ensures the company will receive appropriate compensation for each job by assessing each job, creating estimates, coordinating with the company staff, subcontractors, vendors, insurance companies, clients and others to facilitate the efficiency and profitability of each job from start to finish. This position will follow up to collect and receive payment from various parties at various stages of the job. This position is essential to coordinate the operational, administrative, and financial viability of jobs on an individual basis.

The description contained in this job description in not all-inclusive and may include additional tasks, duties, and functions as required or assigned in order to effectively complete the job.

Compensation

  • Pay Range: TBD in Offer
  • Benefits:
  • Medical
  • Dental
  • Vision
  • PTO
  • 8 paid Holidays
  • Life & AD&D
  • HSA/FSA
  • Short-term Disability
  • Long-term Disability
  • 401K with discretionary match
  • Employee Assistance Program (EAP)
  • Sam’s Club or Costco Membership
  • Bonus potential
  • More possible including training, incentives, supplies (cell, tool, and vehicle use, etc. if applicable) and potential discounts, reimbursements, memberships, training/education, licenses, and recognitions as predetermined by the company and announced consistently

JOB IDENTIFICATION

  • Position Title: Estimator (PM-EST)
  • Reports To: This position reports to the General Manger Claims (GM-Claims)
  • (or subsequently in absence of Director of Claims(D-CLAIMS) or Chief Operating Officer (COO))
  • Supervises: This position supervises the Project Coordinator Level I and Level II (PC-I and PC-II)

JOB PURPOSE/Position Overview

Mission: See Employee Handbook

➢ Brief History of Company and Company Owner(s): Service Restoration specializes in Damage Restoration/Mitigation, Construction/Rebuild, Trauma Restoration, and Contents Refurbishing. Service Restoration was founded by Dan Schmidt who became dedicated to the field of Restoration in 2014. Service Restoration is headquartered in Bloomington, Minnesota and has multiple locations across the United States. Service Restoration is a rapidly expanding company offering many opportunities.

➢ Position Overview: The Estimator is an integral part of the success of the company and holds a key role in the coordination of duties between departments and outside parties and in handling the entire claims process including from the start of mitigation to the closing of a rebuild.

Division/Department

Operations: Claims

➢ May also interact with or work side-by-side other Departments:

  • Accounting/Finance
  • IT/Technology

Operations:

➢ Production

Claims:

  • Estimation
  • Project Coordination

➢ Damage Restoration/Mitigation (DRM)

  • Water
  • Mold
  • Sewage
  • Fire
  • Trauma
  • Storm/Other

Construction/Rebuild (CRB)

  • Human Resources/Payroll
  • Sales/Marketing
  • Administrative
  • Legal

SCOPE AND RANGE

This is a full-time, regular administratively exempt position, which performs the majority of work in the office or administrative setting and may occasionally enter the field to complete on-site estimates, evaluations, follow-up, other tasks and duties as required to perform the function of the position. The work is primarily non-manual and is primarily related to the management and coordination of projects essential to the viability of the general business operations and directly related to the customer. The employee will have the primary duty of exercising discretion and independent judgment with respect to matters of job completion from start to finish, which is a significant matter to the success of the company.

Secondarily, this position manages a project subdivision of the Claims Department. This position regularly directs and collaborates with the Project coordinators, Level I and Level II; and this position holder’s suggestion and recommendations as to matters concerning hiring, termination, advancement, promotion, or change of status of the Project Coordinators is given a particular decisional weight

Employment Status

Regular: Employee

• Full-time: Average work week is 40 to 50 hours

Exempt: 

Position is exempt from minimum wage and overtime as described primarily in the Administrative exemption with additional Executive exemption considerations.

The employee will be compensated on a salary or fee basis at a rate not less than $684* per week and is exempt from minimum wage and overtime based on:

Primarily: Administrative

  • The employee’s primary duty must be the performance of office or non-manual work directly related to the management or general business operations of the employer or the employer’s customers; and
  • The employee’s primary duty includes the exercise of discretion and independent judgment with respect to matters of significance and financial viability of the company.

Secondarily: Executive

  • The employee’s primary duty must be managing the enterprise, or managing a customarily recognized department or subdivision of the enterprise
  • The employee must customarily and regularly direct the work of at least two or more other full-time employees or their equivalent; and
  • The employee must have the authority to hire or fire other employees, or the employee’s suggestions and recommendations as to the hiring, firing, advancement, promotion or any other change of status of other employees must be given particular weight.

General Job Description

The description contained in this job description in not all-inclusive and may include additional tasks, duties, and functions as required or assigned in order to effectively complete the job.

(“Job” means the service, contract, or construction job, which generates revenue for the company; whereas “Position” means the role described in this job description.)

This position is primarily responsible for coordinating the job estimate in a manner that will be profitable to the company as well as legitimate to the insurance or payment providers and fair to the customers. The estimator ensures the company will receive appropriate compensation for each job by assessing each job, creating estimates, coordinating with the company staff, subcontractors, vendors, insurance companies, clients and others to facilitate the efficiency and profitability of each job from start to finish. This position will follow up to collect and receive payment from various parties at various stages of the job. This position is essential to coordinate the operational, administrative, and financial viability of jobs on an individual basis.

Tasks, Duties and Responsibilities

The effective performance of this position may include the following list as well as other tasks and duties as required or assigned to fulfill the requirements of the job:

  • Making daily phone calls; answering phones, responding to leads and voicemails
  • Producing emails, notes, documents, computer files, hard-copy files
  • Conflict Resolution with distressed parties in order to find satisfactory solutions for all parties involved
  • Filing
  • Entering new customers into the Project Management System
  • Closing completed jobs out of the Project Management System
  • Using Xactimate to create invoices and estimates
  • Analyzing properties through photos, communications, videos, or on-site inspections
  • Creation, Submission and presentational delivery of estimates
  • Billing customers, clients, and insurance providers
  • Facilitating the communication between parties
  • Daily computer use
  • Daily phone use
  • Daily non-manual office work
  • Collection of payments
  • Use of general office equipment such as computer, printer, scanner, phone, 10-key, laptop

Essential Functions and Key Competencies

It is essential to the success of this role that the employee:

  • Has the ability to utilize standard computer programs, such as Word, Excel, Microsoft Office Suite, at a basic level sufficient to complete all duties and tasks required for the position.
  • Has the ability to interpret, navigate, and utilize company-specific programs, such as Xactimate, DASH, and others as determined by the company to be required for the flow of business.
  • Has the ability to effectively communicate with multiple people holding different perspectives of the job including, but not limited to: communicating, providing clarification, resolving issues, and other communication as needed with clients, customers, vendors, employees, subcontractors, insurance representatives, or others the expectations, processes, progress, changes, estimations, and any other communication needed to coordinate, resolve, and complete each service job from open to close.
  • Communication requires being the central point of contact for multiple parties and may include both giving and receiving in-person conversations, creation of documents and visuals, emails, text messages, notes, letters, phone calls, and other as required for proper estimates and job coordination.
  • Communication functions include, but are not limited to the ability to effectively present and deliver information in a way that is easily understood and ensures consistent results as well as the ability to understand and interpret communication from others in order to apply it to each job as required.
  • Communication includes providing, demonstrating, and showing justifications to all interested parties who are authorized to receive that information.
  • Communication includes interpersonal skills and effective conflict or dispute resolution when needed as well as ensuring the highest level of customer satisfaction possible in order to build business and repeat customers or word-of-mouth advertising through satisfied customers.
  • Has the ability to compile and analyze information related to the project or job and translate that analyzation of information into an invoice.
  • Has the ability to view photos of damage and assess, analyze and estimate into a cost estimate for project restoration to completion.
  • Has the ability to properly document the status and progress of each job.
  • Has the ability to maintain multiple jobs consecutively and coordinate multiple projects, tasks, and duties concurrently.
  • Has the ability to follow-through from start to finish with all aspects and processes of the job.
  • Has the ability to efficiently and effectively organize all aspects of the job from the administrative aspect of this position and with explicit attention to detail.
  • Has mid to high-level math skills, which includes the ability to use Algebraic formulas and may also use Geometry and Trigonometry occasionally

Qualifications, Experience and Skills

Qualifications: 

(Qualifications, Licenses, Education or education level, Certifications, etc.)

  • IICRC Certification/Water Restoration Technician required
  • Associates or equivalent experience required

➢ Experience: 

(What type and how much)

  • Knowledge of construction/rebuilding, and restoration basics
  • 2 or more years each of Xactimate experience in both Mitigation and Rebuild required
  • Experience in Damage Restoration/Mitigation and Construction/Rebuilds must equate to a strong ability to facilitate the mitigation to rebuild process from start to finish

➢ Skills: 

(Skills needed for job including technical, computer, interpersonal)

  • Interpersonal skills including ability to communicate with distressed parties and reach positive resolution or outcome
  • Attention to Detail
  • Effective communication, both written and verbal
  • Technology literate required
  • Strong organizational skills
  • Ability to handle multiple tasks and duties consecutively
  • Process-driven mindset
  • Excellent spatial skills
  • Accurate measurement skills
  • Troubleshooting skills and skill set to determine deficiencies and correct should field measurements be incorrect.

Performance Goals

In addition to standard levels of performance the expectation for the employee in this position is:

  • Complete tasks on time
  • Maintain presentable appearance
  • Maintain professional interactions with customers, vendors, co-workers, clients, and other parties
  • Operate with professionalism, common sense, and solid financial management
  • Manage a task bed of 20 to 50 or more job files
  • Ensuring no tasks become past due
  • Has solid understanding of the property cleaning process and is able to translate that into an estimated process and amount
  • Is fluent in the mitigation process to be able to explain and communicate through the process to interested parties.
  • Is fluent in the property claim process and is able to successfully navigate through terms and processes of internal and external parties or agencies regarding deductibles, claims, depreciation, insurance, and other aspects of claims.

Equipment and Machinery

The employee holding this position holder will be required to use the following equipment at minimum and may have additional equipment requirements as required to complete each job:

  • Computer and mouse: desktop, laptop
  • Printer, copier, scanner, fax
  • Phone
  • 10-key
  • Calculator
  • Cell phone apps

Physical Requirements

The physical requirements of the job may include, but are not limited to:

  • Sitting for long periods of time at a desk, or standing if a standing desk
  • Mobility from desk to printer and back in order to retrieve documents
  • Bending, stooping, reaching as required of an administrative position in order to file, or perform other tasks and duties
  • Typing or key entry
  • Visual assessment of damage photos for estimates
  • Lifting such as to load paper into the printer or move office supplies and furniture
  • May include other physical requirements as required

Job Type

Full-time

Salary

$20.00 – $45.00 per hour

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