General Procedures
Service Restoration provides mitigation, rebuild, and contents handling services to restore your property after damage. This includes stopping further damage, repairing structures, and handling your personal belongings with care.
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Ensure safety by checking for hazards like live wires or unstable structures.
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Stop the source of damage if possible (e.g., shut off water or electricity).
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Document everything with photos and videos.
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Contact Service Restoration for emergency response.
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Notify your insurance company to start your claim.
No, you can call Service Restoration first. Our team will assess the damage, provide documentation, and assist in your insurance claim process.
Mitigation Services
Mitigation prevents further damage after an event like water, fire, or mold damage. It includes drying, cleaning, and structural stabilization to minimize loss before repairs begin.
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Water damage: 3–7 days for drying.
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Fire/smoke damage: Several days to a few weeks.
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Mold remediation: A few days to a couple of weeks.
It depends on the severity. Minor damage may allow you to stay, but major damage with structural risks or health hazards may require temporary relocation.
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Air movers & dehumidifiers (for drying) – 3–7 days.
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HEPA air scrubbers (for smoke/mold) – Until air quality is restored.
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Ozone machines/hydroxyl generators (odor removal) – 24–48 hours.
- Keep pets and children away from the work area.
- Don’t turn off or move equipment.
- Allow access for monitoring and adjustments.
Rebuild Services
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Minor repairs: 1–2 weeks.
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Moderate repairs (drywall, flooring, painting): 3–6 weeks.
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Major reconstruction: Several months, depending on approvals and materials.
- Insurance approvals.
- Material availability.
- Scope of damage.
- Weather conditions.
For minor repairs, you may stay. Major structural repairs often require temporary relocation.
Yes! You can request upgrades (e.g., flooring, countertops). Insurance generally covers like-for-like replacements, but upgrades are out-of-pocket expenses.
Contents Handling
Service Restoration assesses, cleans, deodorizes, and stores salvageable items. Unsalvageable items are documented for insurance claims.
Yes, Service Restoration uses specialized techniques to restore furniture, clothing, electronics, and more.
Our team assesses items based on material, extent of damage, and cost-effectiveness. Some items may be more practical to replace.
Insurance Claims Process & Impact on Work
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File a claim with your insurance company.
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An adjuster assesses the damage.
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Service Restoration begins mitigation to prevent further damage.
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We submit an estimate for insurance approval.
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Once approved, Service Restoration will start the rebuild process.
Service Restoration documents damage, communicates with adjusters, and ensures proper claim processing to keep your project moving.
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Actual Cash Value (ACV): Pays the depreciated value upfront.
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Replacement Cost Value (RCV): Pays full cost after work is completed.
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Deductibles: You are responsible for paying the deductible amount.
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Mortgage company involvement: If applicable, checks may be issued to both you and your lender.
Service Restoration provides an estimate for out-of-pocket costs, and you can choose whether to proceed with the repairs independently.
No, most policies do not require multiple estimates. Service Restoration provides detailed, industry-standard estimates that align with insurance requirements.
