Water Damage Restoration at Happy Homes and Nursing Rehab

Water Damage Mitigation and Restoration After Sewer Backup


Happy Nursing Home reached out to Service Restoration Inc. post a sewer backup incident at their property. Due to a toilet and shower backup, there was water damage to this building. Long standing water had started causing stink and mold in some areas as well.  Approximately 15,000- 17,000 sf area was affected including the bedroom, bathroom, laundry room, living room, and hallway. Although there was not much water, it was enough to cause considerable damage. The client had neglected the problem for far too long, and the damage had worsened. Professional assistance was needed at that stage for mitigation and restoration, and that’s where Service Restoration Inc. stepped in. Happy Nursing Home trusted the services and have expressed their satisfaction since with the job done so far at their property.

How Can Toilet and Shower Backup Lead to Water Damage?

At Happy Homes Nursing and Rehab wastewater couldn’t be drained out, and toilet and shower backups caused problems. This is a rather common occurrence and can often be caused by a blockage or damage to the sewer line and could potentially  lead to wastewater clogging the sewer pipes. Both toilets and shower drains are connected, and a backup could cause problems in either systems.

Sewage backup can be a problem as it contains human waste which could pose a risk to your home. At Happy Nursing Home and Rehab, this was an even bigger concern since many patients with pre-existing health concerns were at the premises. The clients called Service Restoration Inc. upon noticing the foul smell and back up water. Service Restoration is a company that specializes in water damage restoration and has been trusted time and again by clients.

Challenges and Emergency

This property suffered water damage from a backup toilet and a shower. It was also affected by long standing water, which had caused mold and stink in certain areas. Although the water was not extensive, it caused significant damage. The damage had worsened because the client neglected the problem for too long.

  • A large area of 15,000 to 17,000 sf was affected
  • Mold growth 
  • Foul odor due to long standing water.

Solution Provided by Service Restoration Inc.

Service Restoration Inc. began the process of water damage mitigation and restoration by inspecting the property. The assessment revealed a category 1 contamination, which later was updated to Category 3 based on the findings during the restoration process. Portable water extractors were used for water extraction from the site. After the extraction, the dehumidifying and drying process involved using 10 dehumidifiers, 15 centrifugal airmovers, air scrubbers, and air filteration devices to dry out the area properly. The long-standing water had led to mold and needed to be treated with chemicals for cleanup. 

Happy Homes Nursing and Rehab chose Service Restoration Inc. after finding out about the range of services provided for remedying damage. 

Service Restoration is equipped to deal with contaminations such as the one at Happy Homes Nursing and Rehab. The team of trained professionals is skilled and uses state-of-the-art equipments to extract long-standing water, dry, cleanup and restore the property to its former glory. 

Job Information

Client Name Happy Homes Nursing and Rehab
Loss Types Water Damage Due to Toilet Backup
Loss Date 8/15/2022 12:00 AM
Loss Category Commercial Water Damage Mitigation and Restoration
Inspection Date 8/15/2022 5:08 PM
Date Started 8/16/2022 9:35 AM
Total drying time 36 Days. 19 Hr. 58 Min
Completion Date 9/22/2022

Vendor’s Detail

Vendor Name Service Restoration Inc. - AR, Little Rock
Vendor Address 7821 Doyle Springs Rd Suite F, Little Rock, AR 72209, United States
Vendor Phone (501)-381-5440
Website Service Restoration Little Rock
My Business Page Service Restoration Little Rock GMB

Overall Scope Of The Project

Standard protocols are in place for water damage mitigation and restoration at Service Restoration Inc. The protocols were put in place for the restoration of Happy Homes Nursing and Rehab. 

The Job

 Assessment of cause is crucial for drafting the blueprint. The assessment revealed that for Happy Hopes Nursing and Rehab, the task was to restore water damage from due to sewage backup. The damage extended to the hallways, bathroom, bedroom, laundry room, and living room. Remediation involved extraction of long-standing water, drying and dehumidifying, cleanup, which required mold removal, and restoration. 


Happy Homes Nursing and Rehab contacted Service Restoration Inc. in August 2022. The team had to move quickly since the long-standing water posed as a potential health risk. While water extraction did not take very long, the drying and dehumidifying process took 19 hr 58 min.

Materials and Equipment

Service Restoration Inc used state-of-the-art equipment for water damage mitigation and will continue to use appropriate tools for the restoration part of the process. The teams used:

  • Protective gear (Gloves, masks, eye gear, etc.)
  • Sponges, cleaning cloths and chemical mixtures
  • Scrapers and peel-stops
  • Plungers and vacuums
  • Pumps
  • Air Movers and Scrubbers
  • Air Filtration Devices
  • Dehumidifiers


Labor forms an imminent part of water damage mitigation and restoration.The cost of labor varies depending on the extent of damage caused and the hours needed to repair the damage. 


The expenses incurred for mitigating and restoring water damage at Happy Homes Nursing and Rehab  may include:

  • Material and labor charges
  • General and project-specific costs
  • Overhead costs

The Plan of Action for Happy Homes Nursing and Rehab

Water damage restoration requires a carefully drafted plan to ensure proper restoration and safety of the inhabitants. 

  1. Water Damage Inspection
  2. Removal of Standing Water via Extration 
  3. Drying and Dehumidifying Affected Areas 
  4. Cleaning and Sanitizing Surface 
  5. Repairing/ Reconstruction Wherever Neccessary

Water Damage Inspection at Happy Nursing Home

Following the protocol, The team first went to inspect the property. This included a damage assessment so that they could develop a plan of action and assess the extent of the damage. It is essential to check your home or business for water leakage and then stop it. Before the drying process can start, it is necessary to shut off the water supply.

These steps are integral to each inspection for several reasons and in cases of water damage, Service Restoration always follow this protocol. The team of professionals will also inspect your home for safety issues and provide you with an explanation. They move your furniture or property contents, and will also block any items that might cause rust on wet carpet.

Post inspection, the damages were documented and summarised so that the owner could get a  clear picture of what happened and figure out how to file a water damage claim. After careful inspection, it was concluded to be a Class 1 contamination. The explained the process that would restore the property, provided an estimate to the owner, and proceeded to help them file an insurance claim. 

Extraction Using Portable Devices

Water extraction was required immediately. This was carried out using portable devices. Standing water is a potential  breeding ground for pathogens that can lead to health problems. It can also cause mold growth, which can affect people with asthma. Water must be removed immediately to avoid any permanent damage. To dry a property after a flood or backup, the most advanced equipment in water extraction is used.

Water can seep into walls, floors, and other surfaces if it is not treated. Although you may feel tempted to dry your carpet with a shop vacuum, water damage cleanup should be left to professionals.

Drying and Dehumidifying

It is crucial to dry your home properly and dehumidify it after water damage. The drying and dehumidifying process includes mopping up any puddles and using an electric vacuum. If left unattended for long, water can be absorbed into the walls and equipment. Drywall is a sponge for water. It easily traps water and the trapped waterusually causes further damage. 

For Happy Homes Nursing and Rehab, service Restoration Inc. used 15 centrifugal air movers, 10 dehumidifiers, air scrubbers, and air filtration devices at this stage to complete the process. Upon the owner’s request, air filteration devices, and dehumidifers were left on overnight. 

Mold Cleanup

Black Mold

Mold after water damage can be controlled by preventing it from happening in the first place. It is crucial to get rid of any water-holding material or dampness that may allow mold to grow. Do whatever is necessary to get rid of any visible water. You can bring in equipment to pump the water out or use a dry vacuum.

It is essential that the area remains dry and exposed to light. The cleanup process involves using a variety of chemical mixtures. Some are intended for application and then left to dry before being washed off, while others are intended for scrubbing. 

Since mold had taken hold in some areas, surface cleanup began next at Happy Homes Nursing and Rehab. During the process, further inspection led us to update the level of contamination to Category 3. 

Majority of the work atthe facility has already been completed and Service Restoration is currently working on the final stages of restoration. 

Results at Happy Homes Nursing and Rehab

Once the water was extracted, the drying process at the property took approximately 20 hrs. The professionals did not rush through the process and even left the dehumidifiers and air filtration devices on overnight to achieve desirable results. The clients were more than satisfied with the results seen after drying and even more so after the mold was erradicated from the property. While most of the project has been completed, some restoration is still underway. But, the team is certain that the owner will be satisfied with the end results as well.  

Little Rock, Arkansas

Little Rock is Arkansas’ capital and largest city. Little Rock is an important cultural, economic, and government center in Arkansas and the South. Little Rock is home to many cultural institutions, including the Arkansas Museum of Fine Arts and the Arkansas Repertory Theatre. The Arkansas Symphony Orchestra and the Mosaic Templars Culture Center are also nearby. There are also opportunities for hiking, boating and other outdoor recreation. History museums and historic neighborhoods in Little Rock, such as the Quapaw Quarter or Little Rock Central High School, offer access to Little Rock’s past.

Water Damage Restoration- Commonly Asked Questions

Is water damage covered by homeowner's insurance?

It depends on which policy you choose. Most homeowners insurance covers water damage that appears sudden or unexpected. Water damage caused by a leaking pipe or gradual water damage is not covered.

What are the most common causes of water damage in your home?

Water damage can be caused by several common factors, including:Appliances that are not working properlyPlumbing problemsFoundation damageHVAC problemsNatural disasters

How do you know if your home has suffered water damage?

Utility bills are highMusty aromaMold growthWater supply system that is out of dateCeiling, wall, and flooring appearance changes

About Service Restoration Inc

Service Restoration Inc is your one-stop source for disaster restoration. The goal is to provide you with the best restoration services with a strong focus on complete restoration. Some of the top services include:

  • Water and fire damage restoration 
  • Biohazard spill clean-up
  • Crime scene clean-up 
  • Emergency management services 

The team of professionals at Service Restoration Inc. is not only efficient, skilled, and trained, but also equipped with the top-in-line tools and equipment to ensure that the clients get the best service possible. The company understands the stress that comes along with property-related accidents and cooperates with clients by helping them file insurance claims with trusted companies.

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