Service Restoration – Charlotte, NC
Job Description
We are looking for a strategic account manager to play a critical role in building relationships with significant clients. A deep network in the assisted living, property management, hospitality, education, or medical field is key as we will be setting up pre-loss plans for facilities and ensure they have a plan in place prior to any emergency or disaster. Having the ability to reach out and have a warm handoff is key for this position. Our ideal candidate should ensure client satisfaction and be able to identify new opportunities to increase commercial client commitments and commercial jobs.
As a Strategic Account Manager, you will represent our company and interact with major clients.
If you have excellent communication skills with a customer service attitude, we would like to meet you.
Ultimately, you should be responsible for achieving business development quota and strategic account management for all current and existing commercial clients
Responsibilities
- Manage commercial key accounts to standards established by (the employer)
- Achieve assigned strategic account objectives
- Establish strong, long-term commercial client relationships
- Communicate with commercial clients on regular basis and provide messaging in line with company direction
- Suggest solutions and innovative ideas to meet commercial needs
- Handle complaints and problems in a timely and effective manner
- Act as the liaison between key commercial clients and internal teams
- Identify and approach new potential strategic commercial clients
- Public Relations and involvement with key industry organizations
- Monitor business development performance metrics
- Prepare monthly, quarterly and annual reports and forecasts to the standards of (the employer)
- Complete emergency-disaster plans for all commercial clients to the standards of the commercial program and (employer)
Requirements
- Minimum 5 years proven work experience as a strategic account manager or key account manager
- Solid business development experience in B2B environment
- Hands on experience with CRM software and account management systems, including the commitment to become very efficient with the program software and APP’s
- Understanding of business development performance metrics 100% results based
- An ability to address commercial client requests in a timely manner
- Excellent communication and interpersonal skills with an aptitude for building strong commercial client relationships
- Strong negotiation skills with a solution focus, not a problem based solving attitude
- Provide new commercial clients from their own developed network of building and facility owners and managers
- Ability to pass a background check and motor vehicle check.
- A current, valid drivers license and clear driving record.
Compensation
Competitive compensation and benefits package for each qualified selected position
Job Type:
Full-time
Salary
$50,000.00 – $65,000.00 per year
